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Frequently Asked Questions
How do I choose the right size?
Each REMYNO piece is designed with its own fit and silhouette. Please refer to the Size Guide on the product page for detailed measurements and recommendations.
If you are between sizes or need help choosing, feel free to contact us — our team will be happy to assist you.
How does REMYNO clothing fit?
Most REMYNO pieces are designed with a relaxed or oversized silhouette for a modern, comfortable fit.
Fit may vary depending on the product, so we recommend checking the Size Guide before placing your order.
Can I exchange my item for another size?
Yes. Size exchanges are accepted within 7 days of receiving your order, provided the item is unworn, unwashed, undamaged and still has all original tags attached.
Size exchanges are subject to stock availability.
What is your return & exchange policy?
REMYNO accepts eligible returns and exchanges within 7 days of delivery.
Items must be:
- Unworn and unwashed
- Free from stains, odors or damage
- In their original condition
- Returned with all original tags and packaging
Items that do not meet these conditions may not be eligible for return or exchange.
How long does it take to process my order?
Orders are normally prepared within 2–3 business days after confirmation.
During collection launches, promotions or periods of high demand, processing may take slightly longer.
Once your order has been shipped, you will receive tracking information whenever available.
How long does shipping take?
Delivery times depend on your location and the shipping service selected at checkout.
Domestic orders usually arrive sooner, while international delivery may require additional transit and customs processing time.
Estimated shipping information will be shown during checkout whenever available.
Does REMYNO ship internationally?
Yes. REMYNO serves customers in multiple countries and regions.
Available shipping destinations, delivery methods and shipping fees will be displayed at checkout based on your location.
How can I track my order?
Once your order has been shipped, tracking information will be provided by email, SMS or through the contact information submitted with your order.
Please allow some time for the carrier to update the tracking status after your parcel has been dispatched.
What payment methods do you accept?
Available payment methods depend on your country or region and will be displayed securely at checkout.
Cash on Delivery may also be available for eligible domestic orders.
Can I change or cancel my order?
f you need to change or cancel your order, please contact REMYNO as soon as possible.
Once an order has been processed or handed over to the shipping carrier, we may no longer be able to modify or cancel it.
What should I do if I receive a defective or incorrect item?
If you receive a defective, damaged or incorrect item, please contact REMYNO as soon as possible and include:
- Your order number
- Photos or videos showing the issue
- A short description of the problem
Our team will review the case and provide the most appropriate solution.
How should I care for my REMYNO pieces?
To help maintain the quality, shape and graphics of your REMYNO garments, we recommend:
- Washing inside out
- Washing with similar colors
- Using cold or low-temperature water
- Avoiding harsh bleach
- Avoiding direct ironing on printed graphics
- Following the care label attached to each garment
Proper care will help preserve your REMYNO pieces for longer.